Privacy Policy

Effective Date: 01-04-2025

At City Online AP, accessible from www.cityonlineap.com, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide to us when you use our website and services.

1. Information We Collect

When you visit or use our website and services, we may collect the following information:

Personal Identification Information: Name, email address, phone number, address, and identification documents when signing up or making inquiries.
Service-Related Data: Usage information, service preferences, customer support queries.
Payment Information: When you make payments online, we may collect billing information and transaction details.
Technical Information: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

We use the collected information to:

Provide and manage broadband and leased line services.
Respond to your queries and customer support requests.
Process transactions and send invoices.
Improve our website and services.
Send you updates, service notices, and promotional offers (only with your consent).

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information:

With service providers or partners assisting in delivering our services (e.g., billing or technical support).
When required by law, regulation, or legal process.
To protect the rights, property, or safety of City Online AP, our users, or the public.

4. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, track user behavior, and gather website analytics. You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

Access or correct your personal data.
Withdraw consent for marketing communications.
Request deletion of your personal information, subject to legal and service obligations.

To exercise your rights, please contact us using the contact details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the revised date. Please review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

City Online AP
Email: [citybroadbandkkd@gmail.com]
Phone: [+91-9700928928]
Website: www.cityonlineap.com

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